So I read this Blog entry today, and man do I know how this guy feels. If you work in the technology field, check this article out!
While I invariably have to solve desktop problems at some client sites, I am primarily a server guy. Most of the servers I supervise don’t even have a mouse attached to them, so you can pretty much guess that I’m not the best guy to help you fix the red-eye in your wedding photos.
Now that isn’t to say that I won’t try to lend a hand, if I can. I’m a generally nice person. The other day I had an opportunity to drive through a gigantic puddle and splash some teenagers, and I didn’t take it. That’s just me. So, if I have time, I’ll help you try to get rid of some spam or clean up some space on your C: drive. It’s important to remember, however, that the receptionist at your company is probably better than I am with excel and word, and your average 14 year old can whip up a nice looking business card.
Bearing that in mind, you’ve asked me for some help, so here’s how to keep from being blacklisted from Derek tech support. First off, people seem to think that computer favors are somehow different from other favors. You wouldn’t invite your mechanic friend over to change your oil or rotate your tires without offering him something in return. Money isn’t required, but a nice bottle of wine or dinner will not only make me happy, but will also make me want to return your phone calls in the future.
Secondly, pay attention. As mentioned earlier, I often don’t know why your outlook express is acting weird. So when I figure it out and explain it to you, at least pretend to be paying attention. DO NOT just go “oh man i never get this computer stuff, if it happens again I’ll just call you..” I’m not going to ramble on about some techno-geek-gobbetly-gook to an obvious novice. I’m giving you tips so that you have the means to solve your own problems, which should be the objective here. If I’m mistaken, and you just want to be able to call me when something goes wrong, then we can draw up some paperwork, my rates start at $80/hr.
Thirdly, everyone has something to offer. So if you’re a tax attorney or vacation planner, or just someone with a pickup truck, feel free to offer your services in return.
Too often people think that since we’re in the computer field, we’d just love to come over and install your new DSL modem. We don’t, but if you’re willing to scratch my back…..